14-day refund window
Customers may request a full refund within 14 calendar days of an initial purchase of a Core Trail Labs subscription or product plan.
Refund Policy
Refund terms for Core Trail Labs subscriptions and product plans.
This Refund Policy describes when Core Trail Labs may issue refunds for initial purchases and renewals, and the circumstances in which refund requests may be declined.
Usually non-refundable after processing
Renewals are generally non-refundable once processed, but Core Trail Labs may review certain renewal-related requests case by case.
Fair review with abuse checks
Refunds are reviewed fairly and in line with applicable consumer protection laws, while repeated abuse, fraud, or policy violations may lead to denial.
Refunds
When refunds are available
This page uses the refund terms you provided and fits them into the same legal page structure as the other CTL Web policy pages.
1. Initial purchases
Customers may request a full refund within 14 calendar days of their initial purchase of any Core Trail Labs subscription or product plan.
To request a refund, contact Core Trail Labs at support@coretrailabs.com and include your account information and purchase details.
Approved refunds will be issued to the original payment method used for the purchase.
2. Subscription renewals
Subscription renewals are generally non-refundable once processed.
However, Core Trail Labs may review renewal-related refund requests on a case-by-case basis.
- Accidental renewals
- Billing errors
- Duplicate charges
- Technical issues preventing access to purchased services
3. Abuse prevention
Refund requests may be declined where Core Trail Labs identifies abuse, fraud, or misuse of the platform or refund process.
- Repeated refund activity
- Abuse of refund policies
- Violation of the Terms of Service
- Fraudulent or unauthorized use of the platform
4. Service availability and non-refundable situations
Refunds will not typically be granted for routine dissatisfaction after use where the purchased service was available as described.
- Partial usage of a subscription period
- Failure to use the purchased service
- Customer preference changes after significant use of the platform
- Features or functionality clearly described before purchase
5. Contact
If you have questions regarding refunds or billing matters, contact Core Trail Labs DOO at support@coretrailabs.com.
Website: https://coretrailabs.com
Core Trail Labs is committed to reviewing refund requests fairly and in accordance with applicable consumer protection laws.